Privacy Policy Official
pelita88 – Protecting Your Data

Pelita88 is an online gaming platform operating in Malaysia, offering a wide range of options including sports betting, slots, bingo and fish shooting games to registered members. We understand that your trust is our most valuable asset, and protecting your personal data is a core commitment pelita88 makes to every member.

This Privacy Policy explains in detail and with full transparency how Pelita88 collects, uses, stores, protects, and in certain circumstances shares your personal data. This Policy applies to all individuals who access or use the Pelita88 platform through our official website, mobile app, or any other digital channels operated by us.

We provide this Privacy Policy in English to ensure all local members can clearly understand their rights and responsibilities. Should you have any questions, our team is available 24 hours a day, 7 days a week via the in-platform live chat.

Pelita88 only collects data that is strictly necessary to deliver quality, secure and legally compliant services. The following are the categories of data we collect:

All data is collected directly from you during registration, daily platform use, and interactions with our support team. pelita88 does not purchase or acquire personal data from unrelated third-party sources.

The data we collect is used responsibly and only for legitimate purposes. Pelita88 uses your personal data for the following purposes:

• Account Management: Create, verify and maintain your member account, including the required KYC process.
• Transaction Processing: Process deposits, withdrawals and all financial transactions quickly and accurately.
• Platform security: Detect, investigate and prevent fraud, money laundering and other suspicious activities.
• Customer Support: Provide technical assistance and effectively resolve your enquiries or complaints.
• Service communications: Send important notifications related to your account, transactions, promotions and security updates.
• Legal Compliance: Fulfil compliance and reporting obligations as required by the relevant authorities.
• Platform Enhancement: Analyse usage patterns in aggregate (without identifying individuals) to improve the overall user experience.
• VIP programme and promotions: Tailor bonus offers, cashback and reward programmes that are relevant to your playing habits.

Pelita88 does not use your data for any purpose unrelated to the provision of platform services without first obtaining your written consent.

Pelita88 maintains a strictly limited data-sharing policy. We do not share your personal information with outside parties except in the following situations:

• Service Providers: We share necessary data with technical service providers that help us operate the platform — such as payment processors, identity verification providers and cybersecurity services. All such providers are bound by strict confidentiality agreements.
• Legal requirements: If required by a court order, regulatory authority or applicable law, pelita88 will disclose only the minimum necessary information and only to parties authorised by law.
• Fraud Prevention: In cases involving active fraud, money laundering, or serious security threats, we may share relevant information with the appropriate authorities for investigation purposes.
• Your Consent: If you have explicitly consented to your data being shared for a specific purpose — such as a partner programme or co-marketing campaign — we will do so strictly within the scope of the consent provided.

Pelita88 invests seriously in cybersecurity infrastructure to ensure your personal data is always protected to the highest standard. The security measures we implement include:

• 256-bit SSL Encryption: All data transmitted between your device and pelita88's servers is encrypted using 256-bit TLS/SSL protocols — the same standard used by leading banking institutions worldwide.
• Encrypted data storage: Sensitive data stored in our databases is encrypted using modern encryption algorithms. Each record is individually protected with a unique encryption key.
• Strict access controls: Only authorised personnel with a legitimate business need may access members' personal data. All access is logged and continuously monitored.
• 24/7 Monitoring: Our automated monitoring system detects and alerts on any suspicious activity or unauthorised access attempts in real time.
• Two-Factor Authentication (2FA): pelita88 offers 2FA for all member accounts as an additional layer of security that protects access to your account even if your password is compromised.
• Regular security audits: Our systems undergo regular penetration testing and independent security audits to identify and address vulnerabilities before they can be exploited.

The pelita88 platform uses cookies and similar tracking technologies to enhance the user experience, maintain login session security, and analyse overall platform usage patterns.

Types of cookies we use:

• Essential cookies: Required for core platform functionality such as login authentication and session management. These cookies cannot be disabled as they are essential for the platform to function correctly.
• Performance cookies: Collect information about how you use the platform — pages visited, time spent and any errors encountered — to help us improve platform performance and stability.
• Functional cookies: Save your preferences such as interface language, display size and other personal settings so you do not need to reconfigure them each time you log in.
• Security cookies: Helps detect and prevent fraudulent activity, unauthorised login attempts and other cyberattacks targeting your account.

You can manage your cookie settings through your web browser at any time. However, disabling certain cookies may affect platform functionality and your overall user experience.

As a pelita88 member, you have certain rights regarding your personal data. pelita88 fully respects and facilitates the exercise of these rights:

Pelita88 retains your personal data only for as long as necessary to fulfil the original purpose of collection or as required by applicable laws and regulations.

• Active account data: Retained for the duration your account is active and for a specified period after account closure for audit and compliance purposes.
• Financial transaction records: Retained for a minimum of 7 years in accordance with financial compliance and applicable tax legislation requirements.
• KYC documents: Retained for the duration the account is active and for a defined period after account closure as required by regulatory authorities.
• Communication & support logs: Retained for 3 years for reference purposes, dispute resolution, and service quality improvement.
• Analytics data: Anonymised usage data (with no identifying information) may be retained for a longer period for research and platform improvement purposes.

When data is no longer needed, Pelita88 will securely delete or anonymise it using standard, irreversible data deletion procedures.

Pelita88 is a platform intended exclusively for individuals aged 18 years and above. We take our responsibility to prevent underage individuals from accessing this platform very seriously.

• The pelita88 platform is not designed for, and does not permit, use by anyone under the age of 18.
• All members are required to verify their age at registration and complete a rigorous KYC process.
• Pelita88 does not knowingly collect, process or store any personal data relating to minors.
• If we discover that personal data belonging to a minor has been collected unintentionally, the associated account will be terminated immediately and the data will be permanently deleted from our systems.

Pelita88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our business practices, legal requirements or the latest developments in security technology.

• Each version of the Privacy Policy will state the latest update date at the top of the document.
• Members will be notified of significant changes via in-platform notifications or their registered email at least 7 days before the changes take effect.
• Minor changes related to language clarity or legal compliance requirements may take effect immediately.
• Your continued use of the pelita88 platform after any amendment takes effect constitutes full acceptance of the updated Privacy Policy.

We encourage you to review this Privacy Policy page periodically so you always stay informed about how we protect your information.

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, the pelita88 team is ready to assist you through the following channels:

• 24/7 Live Chat: The fastest way to get an immediate response — available on both the Pelita88 web platform and mobile app.
• Official email: [email protected] — for written enquiries requiring official reference or documentation.

Our Privacy team will endeavour to respond to all personal data-related enquiries within 3 to 5 working days. More complex requests such as data deletion or data export may require up to 14 working days to process.